Ice Maker Repair

An ice-making machine is a great convenience. No more rushing home from the shops, just to get the bag of ice you have bought in the freezer before it melts. With an ice maker, it’s there––on tap, so to speak––just when you want it.

That is until it goes wrong, which is sure to happen on a hot and sunny day when you really could do with ice-cold lemonade or cocktail. What should you do?

First, don’t panic. Call Dylan’s Appliance Repair, immediately, on (859) 208-1730, and we’ll dispatch one of our ice-cool repair technicians to get your ice-maker fixed in no time. We know all the leading brands and models, and many of the older and more obscure ones.

Do You Need to Call Us?

If you’ve had a look at your appliance yourself, are sure you can see the problem, and confident that you can fix it safely, do it. On the other hand, if you have any doubts at all, call us. If you’re not sure, but still risk a fix, you could end up even more out of pocket than you would have been if you’d called a professional.

Having said that, here are some of the more common problems that you can fix yourself:

The Pause Button

You’ll kick yourself, but better that than call us out for nothing. Maybe you pressed it accidentally, or perhaps one of your children pressed it. It’s worth checking first.

Check the Thermostat Setting

If it’s set too low, the water might freeze before it gets past the filler tube. It’s worth checking what temperature the manufacturer recommends. Have a look at the user manual or check online.

Adjusting the Control Arm

Most ice makers have a control arm that swings across as the ice bin fills. The position of the arm when the bin is full will cause the machine to automatically pause. Check the arm position after you have emptied the bin.

Clear Filter Blockages

The water inlet feed line can become blocked. If it does, the machine won’t be able to make ice. Therefore, check the line and the filter for blockages.

A Valve has Broken

If you can’t find any blockages and you’ve cleaned the filter, the problem could likely be a broken valve. Now could be a good time to call us at Dylan’s Appliance Repair.

Disconnect the Machine from the Electricity and Water Supplies

This will allow everything to completely thaw out, including the water inlet line. You can just leave it to thaw out on its own or help it along by gently heating it with a hairdryer. As a serious word of caution, you mustn’t let the hairdryer come anywhere near contact with water.

When everything has thawed and you turn the appliance back on, you should hear the water running. But if you don’t, it’s time to call in the professionals.

Ice Production Has Decreased

This is almost certainly due to the input line starting to freeze or clog up. Try some of the things described above.


It could be down to one of the following:

  • The appliance is not on a level base
  • One or more of the lines are damaged or clogged
  • Line end-fittings have come loose


If you are still baffled by what is causing the problem, call us on (859) 208-1730.